Refund policy
Purifyou Return Policy
We want you to love your Purifyou products. If something isn’t right, we’re here to help.
Return Window
You may request a return within 30 days of receiving your order.
Return Eligibility
To be eligible for a return, items must be:
- Unused and in the same condition you received them
- In their original packaging
- Accompanied by proof of purchase
Items that have been used, damaged after delivery, or returned without their original packaging may not be eligible for a refund.
Hygiene note: For hygiene reasons, items that have been used with food or beverages cannot be returned unless they are defective.
Return Shipping
Customers are responsible for return shipping costs for returns that are not due to a defective product, an incorrect item, or an error by Purifyou.
If Purifyou provides a Return Merchandise Authorization (RMA) shipping label, the cost of the return label will be deducted from your refund.
If you choose to ship the return yourself, we recommend using a trackable shipping service. Purifyou is not responsible for return packages that are lost or damaged in transit.
Restocking Fee
Returns that are not due to a product defect, shipping damage, an incorrect item, or an error by Purifyou are subject to a 15% restocking fee. This fee helps cover the inspection, handling, and processing of returned merchandise.
The restocking fee is calculated based on the purchase price of the returned item and will be deducted from the approved refund amount.
Restocking fees do not apply to defective products, items damaged during shipping, incorrect items, or returns resulting from an error by Purifyou.
Defective, Damaged, or Incorrect Items
If you received a defective product, an item that was damaged during shipping, or the wrong item, please contact us within 30 days of receiving your order. We will help arrange a replacement or refund at no additional cost to you.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
For approved returns, any applicable 15% restocking fee and RMA return shipping label cost will be deducted from the refund.
Original shipping charges, if any, are non-refundable unless the return is due to a defective product, an incorrect item, shipping damage, or an error by Purifyou.
Approved refunds will be issued to your original payment method within 5–10 business days after the returned item has been received and inspected. Your bank or payment provider may require additional time to post the refund to your account.
Exchanges and Replacements
If you received a defective, damaged, or incorrect item, please contact our support team and we’ll help resolve the issue as quickly as possible.
How to Start a Return
Before sending an item back, please contact us at:
sales@purifyou.com
Please include:
- Your order number
- The item you wish to return
- The reason for the return
Our team will provide return instructions. Please do not send your return until you have received instructions from our support team.